Frequently Asked Questions

Water Tests

What contaminants do you test for in the home water quality test?

We test for common water contaminants (iron, manganese, hardness, pH and total dissolved solids) in the water quality test. We also test for things most laboratories do not including turbidity, tannins and oxidation / reduction potential. These are very important items to test for especially if your water comes from a well. Often overlooked and… Read More

What do I do with the home water quality test kit?

After purchasing a home water quality test kit, you will follow the enclosed instructions to take a sample of your water. Please note: we will refund the cost of the home water quality test kit. All you have to do is apply your coupon code when purchasing the recommended treatment.  You will answer questions to… Read More

Which ICS water filtration and softening system do I need?

To answer this you must identify your water treatment problem(s). Some problems are easy to identify, such as chlorine or rotten egg taste and odor, or iron staining. Other problems are more difficult to identify and will require a water test. We have a variety of water filtration systems designed to treat all the different… Read More

I already have a water quality test. Which treatment do I need?

If your water does not come from a private well it may be easy to recommend treatment without further testing. If you already have a water quality test or a water quality report we may be able to recommend treatment. We will study the results and recommend the best treatment for your water. If your… Read More

General

What is Cascadian’s PolyCor™ technology?

Developed by Cascadian Water,  PolyCor™ technology is a major contributor to the eco-friendly nature of ICS water treatment systems. PolyCor™ technology provides a secure way to place PolyHalt® within the core of another filter. PolyCor™ reduces the total number of filters in a system while providing the same water quality. For example; let’s say you… Read More

What is the PolyHalt® salt free water softening system?

PolyHalt® changes the water treatment industry PolyHalt® is an effective replacement for salt-based ion exchange softening. The PolyHalt® salt free water softening system uses ion bonding to soften your water. In contrast to conventional salt-based ion exchange softeners ion bond softening does not use salt or produce waste water. Therefore a PolyHalt® softener is much better… Read More

How does the PolyHalt® salt free water softener work?

The PolyHalt® salt free water softener works by forming a permanent ion bond and new complex with hardness minerals. Because of ion bonding with PolyHalt® hardness minerals no longer behave hard and remain in the water.  Compared to salt-based ion exchange softening PolyHalt® ion bond softening is a simple process without the complications of removing the… Read More

Is PolyHalt® safe to drink?

Yes, PolyHalt® is safe to drink and this health claim is independently 3rd party certified by NSF. PolyHalt® is certified to NSF/ANSI standard 60 Drinking Water Treatment Chemicals – Health Effects. The NSF/ANSI and product function is Corrosion & Scale Control.  PolyHalt® is also certified to NSF/ANSI standard 42 PolyHalt® Drinking Water Treatment Units – Aesthetic… Read More

Which ICS water filtration and softening system do I need?

To answer this you must identify your water treatment problem(s). Some problems are easy to identify, such as chlorine or rotten egg taste and odor, or iron staining. Other problems are more difficult to identify and will require a water test. We have a variety of water filtration systems designed to treat all the different… Read More

I already have a water quality test. Which treatment do I need?

If your water does not come from a private well it may be easy to recommend treatment without further testing. If you already have a water quality test or a water quality report we may be able to recommend treatment. We will study the results and recommend the best treatment for your water. If your… Read More

Performance

Do salt free water softeners work?

Ion Bond Softening is Way Cool Science Cascadian PolyHalt® Salt Free water softeners do soften your water.   PolyHalt® water softeners use Ion Bonding to soften the water whereas conventional salt-based softeners use Ion Exchange to soften.  One major difference between the PolyHalt® softener and conventional salt-based water softeners and is that PolyHalt® softens by forming a strong… Read More

Will PolyHalt® change the way my water tastes?

No, PolyHalt® is tasteless, odorless, and colorless, so there will be no changes in how your water tastes. If your water has bad taste you will need a treatment designed to fix the bad taste. It is possible to purchase a Cascadian PolyHalt® treatment system that will fix chlorine taste and odor at the same time… Read More

Will I still have hard water spots after water softening?

When softening water for drinking or domestic purposes there is no true “spot-free” water softening solution. Technically the hard water spots we are talking about are “evaporative spots”. Evaporative spotting occurs when water containing minerals evaporates off a surface. When water containing minerals evaporates the minerals (harness, salt, iron etc.) concentrate and form a spot. … Read More

What flow rate can I expect from my PolyHalt® water softener?

Cascadian PolyHalt® whole home salt free water softeners have a maximum flow rate of 15 gpm (gallons per minute). Of course you will get the best treatment at more moderate flow rate of 5-8 gpm or less. How much water is 15 gpm? Typical residential flow rates are as follows; Bath Tub = 3 –… Read More

How many grains hardness will my water softener treat?

The hardness limit for successful treatment is 25 grains or 427 ppm (mg/L) grains hardness for one PolyHalt® salt free water softener system. If the hardness level of the water is beyond this level, PolyHalt® will work to form ion bonds with as much of the hardness minerals as possible. Whatever grains of hardness remains… Read More

Will PolyHalt® harm my reverse osmosis unit?

No, PolyHalt® will not harm the membrane in your reverse osmosis unit. PolyHalt® forms a very strong ion bond with minerals creating a new complex. Because the complex created when PolyHalt® bonds with minerals in water is so strong it is not broken during membrane filtration. Also, the mineral complex is physically larger than untreated minerals… Read More

Does hot water effect PolyHalt® softened water?

Heating PolyHalt® softened water: Does hot water effect PolyHalt®? Once PolyHalt® has formed ion bonds with minerals to soften the water it will maintain all its features at temperatures up to a maximum of 200°F. It is because of this ability that PolyHalt® works so well to keep dishes clean and hot water tanks working efficiently.… Read More

Do tannins affect the PolyHalt® water softening system?

The short answer is maybe. There is an untold number unique tannins and some do indeed prevent PolyHalt® from working as well as it should. If they are in your water you must run a trial to determine they are not a problem. When present performance is not guaranteed. To be safe, as a rule we do… Read More

Will chlorinated water affect the PolyHalt® system?

No, chlorinated water does not affect nor is affected by the PolyHalt® water softening system.

Why does my water look bad after PolyHalt® water softening?

The PolyHalt® water softening system is a powerful tool that will clean existing mineral build-up out of pipes and appliances. While PolyHalt® does its job, you may temporarily experience poor water quality. This is temporary. It can last for 30 – 60 days, depending on the severity of build-up in your existing system. Following this… Read More

How long before my salt free water softener starts working?

The PolyHalt® salt free water softener system will begin working immediately upon installation. Turn on the tap and enjoy newly softened water.

Is my Cascadian water treatment or softener system working?

As long you notice an improvement in your water, your water treatment or softener system is working.

Installation

How do I install my whole house water treatment system?

For installation of your new whole house water treatment system, it is required that you know some basic plumbing knowledge and have the appropriate tools. Each water softener or water filtration system comes with easy-to-follow, step-by-step instructions. If you prefer, you can call a plumber or water treatment specialist to install it for you.

Is there commercial high flow salt free softeners?

Yes we have we have high flow salt free softeners. Commercial installations include hotels, restaurants, casinos, schools and even dairy farms treating 100 or more gallons per minute. Other high flow customers include breweries, wineries and bakeries. Our commercial high flow salt free softeners treat flows starting at 35 gpm per system. Furthermore, our largest… Read More

Can I install a saltless water softener system on my irrigation system?

Yes. Keep in mind though that high water volumes (like those needed for an irrigation system) decrease cartridge life and increase how often the PolyHalt® cartridge will need changing.

Can I install a saltless water softener system on a hot water circulating pump?

No. The proper application would be at the cold water inlet to your hot water or boiler. If installed on a hot water circulating pump, PolyHalt® will build up in the water and may cause concentrations that are too high and cause PolyHalt® deposits. Always install in the cold waster line to the hot water… Read More

Upkeep

How long will my salt free water softener filter last?

So, you want to know how long will your salt free water softener filter last? The short answer is; The filter in your salt free water softener is designed to last one full year.  Over 99% of our customers replace their filter once every year. Once in a while a customer uses enough water or… Read More

How do I change my saltless water softener filter?

It’s super easy! Enclosed with every saltless water softener filter cartridge are step-by-step instructions, explaining exactly what to do. The filter change takes about 15 minutes and is simple to perform. You only need to change your filter about once a year (depending on your water, you may need to replace the filter more often).

What is the warranty on the PolyHalt® saltless water softener?

In the unlikely event that you have trouble with your saltless water softener system, we will repair, modify, or replace it at no cost to you (depending on the circumstances). To qualify for this warranty, replace your water softener cartridges at least once per year and use only replacement cartridge kits which are designed for… Read More

How do I do the soap test to find if my saltless water softener is still working?

You can do this simple test to determine if there is still adequate PolyHalt® in your water treatment system. The soap test compares the amount of soap suds that form in the untreated water to the treated water. To perform the soap test: Get two clean water bottles with lids (about 20 oz each). Fill… Read More

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