Frequently Asked Questions

Water Tests

What contaminants do you test for in the water quality test?

We test for common water contaminants (iron, manganese, hardness, and more) in the water quality test. Any safety or health-related contaminants (arsenic, lead, bacteria, etc.) have to be determined by a certified lab. Send us your results from that test and we can recommend the best treatment based on the information provided.

What do I do with the home water quality test?

After purchasing a home water quality test kit, you will follow the enclosed instructions to take a sample of your water and record specific details. You will then return the sample to us via USPS or UPS with the provided box. We will test the water and recommend the best treatment for your water based… Read More

Which ICS water filtration and softening system do I need?

To answer this you must identify your water treatment problem(s). Some problems are easy to identify, such as bad taste, bad odor, or staining. Other problems are more difficult to identify and will require a water test. We have a variety of water filtration systems that treat all the different problems you may be facing.… Read More

I already have a water quality test. Can you help me determine which water system I need?

Simply fax, email, or send us your water quality test results. We will study the results and recommend the best treatment for your water. Please note that sometimes more tests or additional information is required to make a complete and accurate recommendation. See our contact page.

General

What is Cascadian’s PolyCor™ technology?

PolyCor™ technology is a major contributor to the eco-friendly nature of ICS water treatment systems. PolyCor™ allows PolyHalt® to be placed within the core of another filter reducing the total number of filters in a system while providing the same water quality. Older Cascadian water treatment models required an extra cartridge. With PolyCor™, the new… Read More

What is the PolyHalt® saltless water softening system?

The PolyHalt® in our saltless water softening system is a naturally occurring chemical which is NSF certified safe for treating drinking water. PolyHalt® is tasteless, odorless and colorless. It is an effective replacement for salt in the water treatment and softening process. Water softening systems using salt use around 30 bags of salt and about… Read More

How does the PolyHalt® salt free water softener work?

When hard or contaminated water runs through the glass PolyHalt® beads, contaminants (and minerals) in the water bond with the PolyHalt®, which changes the way these particulates behave. The PolyHalt® salt free water softener system creates no waste water. After running through the PolyHalt® system, the water acts soft and no longer stains. The system works… Read More

Is PolyHalt® safe to drink?

Yes, it is safe to drink. PolyHalt® is NSF certified safe for human consumption. It is tasteless, odorless and colorless.

Which ICS water filtration and softening system do I need?

To answer this you must identify your water treatment problem(s). Some problems are easy to identify, such as bad taste, bad odor, or staining. Other problems are more difficult to identify and will require a water test. We have a variety of water filtration systems that treat all the different problems you may be facing.… Read More

I already have a water quality test. Can you help me determine which water system I need?

Simply fax, email, or send us your water quality test results. We will study the results and recommend the best treatment for your water. Please note that sometimes more tests or additional information is required to make a complete and accurate recommendation. See our contact page.

Performance

Do salt free water softeners work?

By all relevant definitions, yes. Salt free water softeners do work to soften your water, just in a different way than traditional salt systems. PolyHalt® water softening cartridges use an alternative process called sequestration to prevent hardness and other minerals from causing problems they would if untreated. The difference between traditional water softening system and the PolyHalt®… Read More

Will PolyHalt® change the way my water tastes?

No, PolyHalt® is tasteless, odorless, and colorless, so there will be no negative changes in how your water tastes. Any changes in taste will be due to the binding of contaminants, resulting in cleaner tasting water.

Will I still have hard water spots after saltless water softening?

There is no true “spot-free” water softening solution, no matter the kind of system. So, you may still experience “hard water” spots. The difference with salt-free water softening is that spots are much easier to clean when they form. Since the minerals in the water are now bound with PolyHalt®, they no longer stain when… Read More

What flow rate can I expect from my PolyHalt® water softener system?

Each PolyHalt® saltless water softener cartridge filter has its own designed maximum flow rate up to 35 GPM. Please refer to each product page for complete individual details. If you have further questions, please give us a call.

How many grains of hardness will my water softener system treat?

The hardness limit for successful treatment is 427 ppm (mg/L) or 25 grains of hardness for one PolyHalt® saltless water softener system. If the hardness level of the water is beyond this level, PolyHalt® will work to condition as much of the hardness minerals as possible. Whatever amount of hardness remains untreated from this first… Read More

Will PolyHalt® harm my reverse osmosis unit?

No, PolyHalt® will not harm your reverse osmosis unit. Your reverse osmosis unit will reject PolyHalt® along with all sequestered constituents and send them to the waste line. We have dealers that use PolyHalt® ahead of every reverse osmosis system because they have found PolyHalt® makes their reverse osmosis systems function even better.

Will hot water affect the PolyHalt® no salt water softener?

In short, no. The PolyHalt® no salt water softener system is not adversely affected by hot water. Once in the water, PolyHalt® is designed to maintain all its features at temperatures up to a maximum of 200 degrees F. It is because of this ability that PolyHalt® works so well to keep dishes clean and hot… Read More

Do tannins affect the PolyHalt® water softening system?

Maybe. Though most tannins should not affect the PolyHalt® water softening system, there are untold unique tannins and some may indeed prevent PolyHalt® from working as well as it should. PolyHalt® may help with the staining that tannins can cause. Because there are so many tannins and there is no way to know how each… Read More

Will chlorinated water affect the PolyHalt® system?

No, chlorinated water does not affect nor is affected by the PolyHalt® water softening system.

Why does my water look bad after PolyHalt® water softening?

The PolyHalt® water softening system is a powerful tool that will clean existing mineral build-up out of pipes and appliances. While PolyHalt® does its job, you may temporarily experience poor water quality. This is temporary. It can last for 30 – 60 days, depending on the severity of build-up in your existing system. Following this… Read More

How long before my salt free water softener starts working?

The PolyHalt® salt free water softener system will begin working immediately upon installation. Turn on the tap and enjoy newly softened water.

Is my Cascadian water treatment or softener system working?

As long you notice an improvement in your water, your water treatment or softener system is working.

Installation

How do I install my whole house water treatment system?

For installation of your new whole house water treatment system, it is required that you know some basic plumbing knowledge and have the appropriate tools. Each water softener or water filtration system comes with easy-to-follow, step-by-step instructions. If you prefer, you can call a plumber or water treatment specialist to install it for you.

Will multiple saltless water softeners result in higher flow rates?

Yes. If you install multiple saltless water softeners in parallel, the flow rate that can be treated is equal to the combined rating of the individual PolyHalt® systems. We have a dairy farm using several of our high flow Cartridge Tank Systems to treat 100 gpm. Other high flow applications include breweries, wineries, bakeries, and… Read More

Can I install a saltless water softener system on my irrigation system?

Yes. Keep in mind though that high water volumes (like those needed for an irrigation system) decrease cartridge life and increase how often the PolyHalt® cartridge will need changing.

Can I install a saltless water softener system on a hot water circulating pump?

No. The proper application would be at the cold water inlet to your hot water or boiler. If installed on a hot water circulating pump, PolyHalt® will build up in the water and may cause concentrations that are too high and cause PolyHalt® deposits. Always install in the cold waster line to the hot water… Read More

Upkeep

How long will my salt free water softener filter last?

We recommend changing your salt free water softener filter once per year. As everyone’s water is different, your filter may need replacement sooner depending on if your water quality warrants it or if you use more water than average. It may be time to change filters when: You notice a significant pressure drop/reduced flow Bad… Read More

How do I change my saltless water softener filter?

It’s super easy! Enclosed with every saltless water softener filter cartridge are step-by-step instructions, explaining exactly what to do. The filter change takes about 15 minutes and is simple to perform. You only need to change your filter about once a year (depending on your water, you may need to replace the filter more often).

What is the warranty on the PolyHalt® saltless water softener?

In the unlikely event that you have trouble with your saltless water softener system, we will repair, modify, or replace it at no cost to you (depending on the circumstances). To qualify for this warranty, replace your water softener cartridges at least once per year and use only replacement cartridge kits which are designed for… Read More

How do I do the soap test to find if my saltless water softener is still working?

You can do this simple test to determine if there is still adequate PolyHalt® in your water treatment system. The soap test compares the amount of soap suds that form in the untreated water to the treated water. To perform the soap test: Get two clean water bottles with lids (about 20 oz each). Fill… Read More